Privacy Notice

At Reframe Learning, we take your privacy seriously. This notice explains how we collect, use and protect personal information when you contact us or access our provision.

Who we are

Reframe Learning provides alternative education provision for primary-aged children, including those on EOTAS packages. We work with families and Local Authorities to support children in a safe, nurturing environment.

What information we collect

We may collect and process the following information:

  • Parent/carer contact details (name, email, phone number)
  • Child’s name and basic information (age, year group)
  • Information about a child’s needs, including educational, social, emotional or medical needs (where relevant)
  • Referral information provided by Local Authorities, schools or other professionals
  • Any information you share with us through forms, emails or conversations

We only collect what is necessary to understand and support each child.

How we use this information

We use personal information to:

  • Respond to enquiries and referrals
  • Assess whether our provision is suitable
  • Plan and deliver appropriate support for each child
  • Communicate with parents, carers, schools and Local Authorities
  • Meet our safeguarding and legal responsibilities

We always aim to use information in a way that is respectful, proportionate and focused on the child’s best interests.

Sharing information

We may share information with:

  • Local Authorities
  • Schools or referring professionals
  • Other relevant services involved in supporting the child

We only share information when it is necessary, appropriate, and in line with safeguarding responsibilities.

We do not sell or share personal data for marketing purposes.

How we keep information safe

We take appropriate steps to protect personal information, including:

  • Secure storage of digital and paper records
  • Limiting access to those who need the information
  • Using trusted systems to manage data

How long we keep information

We only keep personal information for as long as necessary to:

  • Provide our services
  • Meet safeguarding requirements
  • Fulfil legal or regulatory obligations

Your rights

You have the right to:

  • Request access to the information we hold about you or your child
  • Ask for information to be corrected if it is inaccurate
  • Request that information is deleted (where appropriate)
  • Raise any concerns about how your data is used

Contact us

If you have any questions about this Privacy Notice or how your information is handled, please contact:

Reframe Learning
[Insert contact email]